Shipping
Where do you ship?
Within Australia we ship to NSW, Victoria, South Australia, Queensland, Northern Territory, Western Australia and Tasmania.
Internationally we ship to the following countries:
- Canada
- Europe
- Hong Kong
- Malaysia
- Singapore
- New Zealand
- UK
- USA
If your location is currently not on the list please email us at studioycreative@gmail.com and we'll try our best!
How much is shipping?
Australia
We have different shipping options to suit your needs. You will be able to select your preferred option at checkout. All our postage is tracked to ensure peace of mind so you will be able to track its whole journey.
| Shipping Method | Rates | Delivery Times (estimate) |
| Standard Tracked | $6 - $10 | 2 - 8 business days |
| Express Tracked | $8 - $20 | 1 - 4 business days |
We provide complimentary standard shipping for orders over $75 in Australia only. This will automatically be calculated at the time of checkout.
International
| Country | Rates | Delivery Times (estimate) |
| Hong Kong, Malaysia and Singapore | $25 | 10 - 20 business days |
| New Zealand | $10 | 10 - 18 business days |
| UK and Europe | $25 |
10 - 20 business days
|
| Canada and USA | $25 |
10 - 20 business days
|
If your products arrive damaged or are incorrect, please send us an email to studioycreative@gmail.com with pictures within 5 days and we’ll be able to provide an exchange/re-delivery for the same item.
How long will shipping take?
Australia
We aim to ship your purchase out within 3 business days.
| Shipping Method | Rates | Delivery Times (estimate) |
| Standard Tracked | $6 - $10 | 2 - 8 business days |
| Express Tracked | $8 - $20 | 1 - 4 business days |
International
| Country | Rates | Delivery Times (estimate) |
| Hong Kong, Malaysia, Singapore | $25 | 10 - 20 business days |
| New Zealand | $10 | 10 - 18 business days |
| UK and Europe | $25 |
10 - 20 business days
|
| Canada and USA | $25 |
10 - 20 business days
|
Please note these delivery times are indicative only and we cannot guarantee delivery timeframes, as once it leaves us, it is up to Australia Post to deliver to their proposed timeframes.
However, all of our orders are tracked, so you will be able to personally track its journey.
Can I get a refund?
Sorry, we do not accept change of mind returns or exchanges so please choose carefully.
If the products arrive damaged or are incorrect, please send us an email to studioycreative@gmail.com with pictures within 5 business days and we’ll be able to provide an exchange/redelivery for the same item(s).
If you have any issues with your order, please email us at studioycreative@gmail.com. We want you to love what you have ordered as much as we loved making it.