FAQ
How can I pay?
We offer the following secure payment methods:
- Credit and debit cards including Mastercard and Visa
- Paypal
Where do you ship?
Within Australia we ship to NSW, Victoria, South Australia, Queensland, Northern Territory, Western Australia and Tasmania.
Internationally we ship to the following countries:
- Canada
- Europe
- Hong Kong
- Malaysia
- New Zealand
- Singapore
- UK
- USA
If your location is currently not on the list please email us at studioycreative@gmail.com and we'll try our best!
How much is shipping?
Australia
We have different shipping options to suit your needs. You will be able to select your preferred option at checkout. All our postage is tracked to ensure peace of mind so you will be able to track its whole journey.
| Shipping Method | Rates | Delivery Times (estimate) |
| Standard Tracked | $6 - $10 | 4 - 10 business days |
| Express Tracked | $8 - $20 | 2 - 5 business days |
International
| Country | Rates | Delivery Times (estimate) |
| Hong Kong, Malaysia, Singapore | $25 | 10 - 20 business days |
| New Zealand | $10 | 10 - 18 business days |
| UK and Europe | $25 | 10 - 20 business days |
| Canada and USA | $25 | 10 - 20 business days |
If your products arrive damaged or are incorrect, please send us an email to studioycreative@gmail.com with pictures within 5 days and we’ll be able to provide an exchange/re-delivery for the same item.
How long will shipping take?
We aim to ship your purchase out within 3 business days.
Australia
| Shipping Method | Rates | Delivery Times (estimate) |
| Standard Tracked | $6 - $10 | 4 - 10 business days |
| Express Tracked | $8 - $13 | 2 - 5 business days |
International
| Country | Rates | Delivery Times (estimate) |
| Hong Kong, Malaysia, Singapore | $25 | 10 - 20 business days |
| New Zealand | $10 | 10 - 18 business days |
| UK and Europe | $25 |
10 - 20 business days
|
| Canada and USA | $25 |
10 - 20 business days
|
Please note these delivery times are indicative only and we cannot guarantee delivery timeframes, as once it leaves us, it is up to Australia Post to deliver to their proposed timeframes.
However, all of our orders are tracked, so you will be able to personally track its journey.
What happens if something is sold out?
If something is sold out and you would like to be waitlisted for our next drop, please email studioycreative@gmail.com or fill out our contact form and we will make sure you are first to know when it’s back, as well as potential lead-times.
Can I send an item to someone else as a gift?
Absolutely! All of our cards can be sent directly to you, or to someone else on your behalf. All you need to do is indicate it is a gift and leave a message for us to fill out for you in the order note box at checkout, and enter the giftee's address as the shipping address.
Is it possible to change an order after it’s been confirmed?
We aim to get all deliveries out to you as soon as possible. Therefore, once an order has been confirmed, we are unable to change it. However, if you have noticed that you have made an error in the shipping address, please let us know as soon as possible for amendments. You can contact us through email (studioycreative@gmail.com) or through our contact form below.
What is seeded paper?
The paper we print our cards on are handmade. Our seeded paper is made from both recycled and post-consumer waste paper and embedded with Swan River Daisy seeds. It’s a labour of love!
Due to this, not every card and gift tag will be exactly the same — that’s what makes it unique! Because we use handmade paper, there may be some tiny imperfections, but we always endeavour to print the highest quality products for you!
To find out more click here.
Where are your products made?
Our cards are hand drawn, designed, and printed in Australia.
Our seeded paper is hand made in Melbourne, Australia.
Can I get a refund?
Sorry, we do not accept change of mind returns or exchanges so please choose carefully.
If the products arrive damaged or are incorrect, please send us an email to studioycreative@gmail.com with pictures within 5 business days and we’ll be able to provide an exchange/redelivery for the same item(s).
If you have any issues with your order, please email us at studioycreative@gmail.com. We want you to love what you have ordered as much as we loved making it.
I have another question...
We would love to hear from you, so please email us at studioycreative@gmail.com or contact us through our contact form